IT Support Technician

Job description

Role overview
 

Salary: £24,000-29,000 pa DOE

 

288 Group are looking to recruit a new IT Technician. Reporting to the ICT Infrastructure Manager, you will be helping to provide support for 200 users and many IT systems within the business.

 

Day-to-day, you will be responsible for the following areas:

 

  • PC / Thin Client maintenance hardware and software support
  • Domain and software user setup and management
  • Active Directory and Exchange Server
  • Printers – setup / troubleshooting
  • Wifi network maintenance
  • IT Equipment purchase / Management / Disposal
  • Server monitoring (physical and virtual environments)
  • Maintenance scheduling e.g. Windows Updates (WSUS) / Reboots
  • Networking / network monitoring
  • Phone System software / hardware maintenance
  • Backups 
  • DR testing / planning
  • TVs / Projectors / Music devices / Webcams / Meeting room equipment
  • Assist with IT Infrastructure team projects
  • Support the other IT department teams
  • System and asset documentation 

 

Key projects for the IT Infrastructure Team
 

  • Network security
  • Print server infrastructure
  • Support for wireless devices
  • Improve and standardise meeting room equipment and facilities
  • Network access points
  • Hardware replacement
  • Phone system upgrade
  • Server room maintenance
  • Cloud backup
  • Supporting ICT Infrastructure Manager on their projects
  • Azure AD / SAML / SSO integration with other software


     

    Benefits of working for 288 Group
     

    As well as receiving a competitive salary, you will also benefit from:

     

    • 25 days annual holiday, rising to 30 days with service
    • Your birthday off as a FREE extra day’s holiday
    • Annual company trading bonus
    • Generous pension arrangements *
    • Private healthcare *
    • Enhanced company sick pay *
    • Additional maternity / paternity benefits *
    • Subsidised gym membership
    • Annual summer and Christmas parties

    * subject to qualifying period

     

    288 Group Ltd.

     

    For more information about the company, please visit https://www.288group.com

    Requirements

    Technical Skills

     

    • Windows 10
    • Windows Server (various)
    • Networking, wired and wireless
    • General IT hardware and software skills
    • LAN/WAN technologies
    • A basic understanding of virtualisation
    • License management
    • Active Directory
    • Exchange Server

    Desirable Skills
     

    • Thin client / published apps
    • Backup infrastructure experience – VEEAM
    • Server virtualisation