ICT Support Technician (Helpdesk & Modern Workplace Focus)

We’re seeking an experienced and proactive ICT Support Technician to join our helpdesk and modern workplace team. You will report to our Head of ICT Infrastructure. You’ll provide day-to-day technical support, manage Microsoft 365 and Intune environments in a Hybrid Active Directory environment, and play a key role in improving our users’ IT experience across the business. This is a hands-on role suited to someone comfortable with 1st–2nd line responsibilities and looking to develop further in cloud-first IT environments.

This is an in office position.

About 288 Group

You’ll join a successful 200-strong e-commerce business with an 80-year history, solid financial stability, and a forward-thinking approach to technology.

Benefits

·       25 days annual holiday (rising to 30 with service)

·       Your birthday off as an extra day’s holiday

·       Annual company trading bonus

·       Generous pension scheme *

·       Private healthcare *

·       Enhanced company sick pay *

·       Additional maternity / paternity benefits *

·       Subsidised gym membership

·       Cycle to work scheme

·       Annual summer and Christmas parties

·       *Subject to qualifying period

Key Responsibilities

·       Provide 1st and 2nd line technical support across the business.

·       Administer and maintain Active Directory and Azure AD accounts, permissions, and groups, GPOs

·       Manage devices and policies in Microsoft Intune / MDM - Deployment/Configuration

·       Support and optimise Microsoft 365 services including Teams, SharePoint, OneDrive, and Exchange Online.

·       Troubleshoot hardware, software, and networking issues.

·       Maintain and support Dialpad VOIP system and end-user setup.

·       Manage IT assets, procurement, and lifecycle tracking.

·       Support line-of-business applications, coordinating with vendors when needed.

·       Assist in IT improvement projects and deployment of new technologies.

·       Keep IT documentation and knowledge base up to date.

Why Join Us?

You’ll have the opportunity to work with a skilled team in a modern, cloud-centric environment, where you’ll be trusted to take ownership, contribute ideas, and develop your technical expertise across Microsoft 365 and Intune.

Experience:

·       1–3 years in an IT support or helpdesk role.

·       Proven experience supporting Microsoft 365 environments.

Technical Skills:

·       Windows 10/11 support and device configuration.

·       MacOS, IOS and Android knowledge.

·       Active Directory and Azure AD management.

·       Endpoint management via Microsoft Intune.

·       Understanding of networking fundamentals (Wi-Fi, IP, DNS).

·       Familiarity with VOIP/Telephony administration.

Desirable Skills:

·       PowerShell scripting or automation experience.

·       Knowledge of cloud security principles (MFA, Conditional Access).

·       Backup and disaster recovery awareness.

·       Experience with asset management tools or ticketing systems.

·       Any MCP certs or other industry certs.

·       VMware/Hyper-V or other virtual technologies.

·       Networking.