Customer Service Advisor and Administrator

Job description

Love helping customers but hate your work/life balance?

 

Join our friendly local Customer Service team that offers sociable hours, 25 days holiday AND your birthday off plus much more…

 

We are looking for people that care to join 1 of our 2 Customer Service teams.

In addition to a starting salary of £16,965 for our Administrative team and £18,500 for our Advisor team we also offer you 25 days holiday AND your birthday off

 

By joining us at 288 Group you'll also benefit from:

  • A friendly, family working environment
  • The chance to work across the phones, written correspondence and social media
  • Excellent training and development
  • Annual company trading bonus
  • Generous pension arrangements
  • Private healthcare
  • Enhanced company sick pay
  • Additional maternity / paternity benefits
  • Subsidised gym membership
  • Annual summer and Christmas parties
  • Modern purpose-built offices

 

Your day-to-day work will comprise:

  • Resolving all incoming enquiries in good time and with a favourable outcome
  • Accurately processing telephone payments and orders demonstrating effective complaint handling by using your own initiative
  • Communicating strong product knowledge with confidence
  • Keeping all internal databases and sales order systems up to date
  • Maintaining strong relationships with customers which promotes the brand and repeat custom

Requirements

The ideal candidate will:

  • Have grade B English and Maths GCSE or better, alternatively someone who has 1-2 years of customer service experience for the Advisors team
  • Have excellent written English skills and be able to adapt their style to different media types for the Administrator team
  • Be organised and conscientious
  • Be confident, friendly and have an enthusiastic approach to the role
  • Have a warm, engaging telephone manner
  • Be able to cope with the occasional very busy times without letting it affect their performance
  • Be methodical and accurate
  • Be a team player

If this sounds like you please click "Apply for this job" and send us your CV and covering letter by 21st June

Interviews will be held week commencing 24th June with a start date of 1st August.